RETURNS AND REFUNDS
We offer a 100% satisfaction guarantee on all orders.
If you are not satisfied with your order for any reason, you can return it for a full refund.
To return an order, please follow these steps:
- Contact us within 14 days of receiving your order.
- Provide us with your order number and the reason for your return.
- Ship the return to us at your expense.
Once we receive your return, we will process your refund within 10 business days.
The following items are not eligible for return:
- Items that have been opened or used.
- Items that are damaged due to improper handling.
- Items that are not in their original packaging.
Should you decide to cancel or modify your order, please write to us as soon as possible.
We will do our best to make the changes in time.
If it’s too late for our team to cancel/modify your order, you may return it to us once you’ve received it.
If you have any questions about our returns policy, please contact us.
Thank you for shopping with Cowboy Biltong!